Refund policy

Key Policy Points

1. No Refunds

   • Items are not refundable.
   • Exchanges are available under certain conditions.

2. Exchanges

   • Exchanges are accepted only if the item is not worn, remains in its original packaging, and is returned within 7 days of delivery.
   • If an item is received after 7 days, no exchange or refund will be processed.

3. Damaged or Incorrect Items

   • In case of a damaged or incorrect item, the customer must return the product to us.
   • Customers are responsible for return delivery charges.
   • Upon receiving the item, we will replace it with the correct or undamaged product.

How to Initiate an Exchange

1. Contact Us

   • Email: Afsanaaofficial@gmail.com
     
   • Provide your order number and details of the issue.

2. Return the Item

   • Ship the item back to us using a secure and trackable service. Ensure it meets the conditions outlined above.

3. Replacement Process

   • Once we receive the item and verify its condition, we will process the exchange and send the replacement to you.

For any questions or assistance, please reach out to our customer support team.

Thank you for choosing AFSANA!